We can help with your concerns about transportation in Ontario, including driver’s licences, vehicle registration and some public transit. Our services are confidential and free.
We can help solve problems with:
You can complain to us about:
There are some things we can’t do. We can’t:
If we can’t help, we’ll tell you who can.
Discover how our team has helped people deal with their concerns about transportation issues in Ontario:
A transgender woman who changed the name and sex designation on her driver’s licence contacted us in frustration after being told that her car insurance would now cost more. She said that in making the changes, the Ministry had given her an entirely new licence number, which was no longer connected to her previous good driving record. She complained that this meant insurers would treat her as a new, higher-risk driver.
See more examples of results we’ve achieved (external link) in the transportation sector.
